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Terms and Conditions for Norton Software Customers purchasing Norton Software from Winferno Software Inc. may obtain a refund within 60 days of the date of purchase. To initiate a refund for your Norton software order please send an email to support@winferno.com. Once we have received your request, a Letter of Destruction (LOD) document will be emailed to you. You must print, complete, and sign our LOD and fax it back to us. The date automatically stamped on the faxed LOD will be the basis for meeting the 60-day refund requirement. Please note that shipping and handling charges for CDs are not refundable. Disputed Charge Policy Credit card charge disputes are costly for merchants, and will not be tolerated by Winferno Software. Customers seeking refunds or assistance are required to contact Winferno Support. Customers who fail to contact us before disputing a charge with their credit card company will be billed for all fees and costs associated with resolving their disputed charge. Winferno software reserves the right to take any action required to collect these charges, including turning the bill over to a collection agency. Contact Winferno Support. |